Dr. Saa was knowledgeable and thorough, explaining each step of the exam clearly. Unfortunately, my experience after the appointment was very frustrating. This was the first time I did not receive a copy of my prescription at the visit, and obtaining it afterward was unnecessarily difficult. I called multiple times and was given inconsistent and inaccurate information. First being told I had to come in person, then to call back later, and ultimately being told my prescription could not be shared by phone or email due to HIPAA and could only be sent by fax. I was also told inaccurate information about HIPAA, as email communication to the address on file is not inherently a violation. When I asked for help accessing the patient portal, I was met with confusion and a dismissive response. Additionally, I was not provided with a proper invoice, only a carbon copy of a sales order, which is not acceptable documentation for insurance reimbursement. Failure to provide my prescription at the time of the exam and the barriers placed on accessing it afterward are inconsistent with the FTC Eyeglass Rule, which requires prescriptions be released to patients without conditions. The lack of modern systems and professional follow-up overshadowed the positive aspects of the visit. Customer service appeared to be focused on securing a purchase, but once that was done, there was little care or effort to support the patient. As a result, I will not be returning.
Megan V. | Jan 02, 2026
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